Support

Tickets go to the developer and are answered within one working day.

Before you write

Which AURIX version am I on?

Bottom left in the application, next to the status. Please include it — most questions depend on it.

Measurement fails or gives odd results

Check that the microphone is selected as the input and that the level is not clipping. The confidence score in the result tells you what was wrong: level too low, noise floor too high, or the runs disagreed.

The software says my device limit is reached

Three activations per licence. Release an old device under Account → Devices, then activate the new one.

I cannot sign in inside the application

Use „Sign in with browser“ — that runs the full sign-in including Google and two-factor. Email and password inside the app do not cover every case.

Your tickets

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